T-Mobile is the no.3 mobile player in the Dutch telecom market. Things needed to be shaken up to gain market share. This had to start internally to make sure the story would resonate externally. T-Mobile really needed to become a challenger, before customers would notice and believe it.
The telecom industry is not the most popular industry amongst consumers. The offers are complex and not transparant. The brand strategy at T-Mobile was to tackle these industry limits, one by one. The goal is to give the best internet experience in order to let consumers browse, read, watch, share and post what they want, whenever they want it.
T-Mobile built the best 4G network in the world. Taking away the barrier of not having connection. And T-Mobile was the 1st to introduce Unlimited data for an affordable price in the Netherlands. The combination of Unlimited data on the best network is the perfect combination.
This approach resulted in the fastest growing customers base and the highest brand consideration ever.